STORE POLICY
Customer Care
Last Updated: 01/30/2026
At American New Defense, your satisfaction is our top priority! We're a small Florida-based team dedicated to providing friendly, helpful support. Whether you have a question about your order, need help with returns, or just want to say hi, we're here for you.
Self-Service Options (Check these first—most questions are answered here!)
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Frequently Asked Questions (FAQ) → Visit our FAQ page for quick answers on shipping, returns, tracking, payments, sizing, and more.
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Order Status & Tracking → Log in to your account or use the tracking link in your shipment confirmation email.
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Returns & Refunds → See our full Return & Refund Policy.
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Shipping Details → Check our Shipping Policy for times, costs, and carriers.
How to Contact Us
We aim to respond within 24-48 hours (often faster!) during business hours: Monday–Friday, 9 AM–5 PM EST (closed weekends & major holidays).
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Email (fastest for all inquiries): support@americannewdefense.com Include your order number for quicker help!
What to Include in Your Message
To help us assist you faster, please provide:
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Your order number
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Full name and email used for the purchase
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A clear description of the issue (with photos if it's about damage/defect)
Additional Support
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Defective or Damaged Items: Report within 7 days of delivery—see our Return Policy for details (we'll cover return shipping).
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International Customers: We ship worldwide; duties/taxes are your responsibility. Contact us for more information (not all items ship international)
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General Feedback: We love hearing from you! Email us anytime.
We're grateful for your business and committed to making your experience great. Thank you for choosing American New Defense —a small Florida shop with big heart!
If your issue isn't covered here, just reach out—we're happy to help.
Privacy & Safety
Last Updated: 01/30/2026
American New Defense respects your privacy. We collect information like name, email, shipping address, and payment details to process orders and improve your experience.
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We use secure payment processors (e.g., Stripe/PayPal) and do not store full card details.
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We may share data with shipping partners, service providers, or as required by law.
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You can opt out of marketing emails anytime.
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We use cookies for site functionality and analytics.
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For questions email support@americannewdefense.com.
We comply with applicable US privacy laws.
Wholesale Inquiries
Last Updated: 01/30/2026
Hello from American New Defense in sunny Florida!
We're excited you're interested in carrying our products in your store, market, or online shop. As a small, independent brand based in Florida, we offer great wholesale pricing for qualified retailers and resellers.
We have also collaborated with other companies to merchandise their brand providing custom products with engraved logos. Whether your industry is hunting/fishing, camping, outdoor adventures, or even aerospace, we are excited to work with you.
Minimum Requirements
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Minimum first order volumes may apply (varies by product line).
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Valid business (retail store, online shop, market vendor, etc.).
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Resale certificate / Florida Sales Tax Exemption Certificate (or equivalent from your state) required for tax-exempt purchases. We comply with Florida sales tax rules—wholesale sales are exempt when properly documented.
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We currently ship wholesale within the US (international inquiries welcome—contact us for details).
Contact
Email us at wholesale@americannewdefense.com Include your business details, resale certificate (attach if possible), and what products interest you.
We typically review and reply within 2–5 business days.
We ask that you please provide us with as much of the following information as possible.
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Full Name*
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Business Name*
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Email Address*
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Phone Number
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Business Website / Online Store URL (if applicable)
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Business Type (e.g., Product Distributor, Online Retailer, Market Vendor, Other)
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Physical Business Address (or primary shipping address)
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Tax ID / Resale Certificate*
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Estimated Monthly / Annual Purchase Volume
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Products of Interest*
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How did you hear about us? (dropdown: Google, Instagram, Referral, Trade Show, Other)
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Message / Additional Questions
We're a small team, so thank you for your patience—we love partnering with like-minded retailers!
Once have reviewed the information provided, we'll reach out and set up a meeting to discuss next steps.
We're here to help grow your business alongside ours.
American New Defense LLC – All American Products Handcrafted / Curated in Florida
Payment Methods
• Credit / Debit Cards
• PAYPAL